Carrier Fees
Our carrier partners will pass on various fees from time to time, some of the more common fees we pass through are listed below.
nbn®
| Description | Charge |
|---|---|
| Incorrect Callout Fee | $75 |
| No Fault Found (no truck roll required) | $50 |
| No Fault Found (truck roll required) | $75/hour (min 2 hrs) + Travel ($1.40/km + $98/hour). |
| No Fault Found (truck roll required & professional splitter installation) | $75/hour (min 3.5 hrs) + Travel ($1.40/km + $98/hour) + Materials |
| Late Cancellation or Missed Appointment (site visit required) | $75 |
| Replacement of missing/removed/vandalised etc ONT/NTD | $165 |
| Late Cancellation or Missed Appointment (after hours) | $150 |
OptiComm | OPENetworks
| Description | Charge |
|---|---|
| Incorrect Callout Fee | $75 |
| No Fault Found (no truck roll required) | $50 |
| No Fault Found (truck roll required) | $135/hour (min 2 hrs) + Materials/Parts |
| Late Cancellation or Missed Appointment (site visit required) | $75 |
| Late Cancellation or Missed Appointment (after hours) | $150 |
| Replacement of missing/removed/vandalised etc ONT/NTD | $145 |
| Customer calling OptiComm/OPENetworks NOC directly instead of interacting with Retail Service Provider (e.g, MyOwn Tel) | $45 |
VostroNet
| Description | Charge |
|---|---|
| Incorrect Callout Fee | $165 (Business Hours) +$110 After Hours/Emergency |
| No Fault Found (no truck roll required) | $165 (Business Hours) +$110 After Hours/Emergency |
| No Fault Found (truck roll required) | $165 (Business Hours) +$110 After Hours/Emergency |
| Late Cancellation or Missed Appointment (site visit required) | $165 (Business Hours) |
| Late Cancellation or Missed Appointment (after hours) | $275 |
| Replacement of missing/removed/vandalised etc ONT/NTD (current connections or retroactively) | $330 + Callout Fee ($165 during Business Hours, +$110 After Hours/Emergency) |
| Complex Installation Fee | $220/hr (Business Hours) +$110/hr After Hours/Emergency |
Vision Network
| Description | Charge |
|---|---|
| Incorrect Callout Fee | $86.90 |
| No Fault Found (no truck roll required) | $86.90 |
| No Fault Found (truck roll required) | $165 (1 hr) + $22 per additional 15 minutes |
| Late Cancellation or Missed Appointment (site visit required) | $86.90 |
| Other Non-Standard On-Site Works: | $189/hour (min. 2 hrs) |
